Refund policy

Return & Refund Policy

At Trust.spp, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help make the return or refund process as simple and fair as possible.

Return Eligibility

You may request a return within [RETURN TIMEFRAME] days of receiving your order, provided that:

  • The product is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, tags, and accessories, where applicable.

  • You provide your order details or proof of purchase.

  • The item is not listed under our non-returnable items below.

To start a return, please contact us at amanrajh20@gmail.com with your order number and the reason for your return.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method.

Refunds are generally completed within 3 to 7 business days after the return has been approved. The time it takes for the amount to appear in your account may also depend on your bank or payment provider.

Exchanges

If you receive the wrong product, a defective item, or a product that is damaged upon arrival, we will work with you to arrange an exchange whenever the requested item is available.

If the same item is unavailable, you may be offered a refund or another suitable solution. Please contact us at amanrajh20@gmail.com as soon as possible after receiving your order.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us at amanrajh20@gmail.com with your order number and clear photos or videos showing the issue. We may ask for additional information to help us resolve the problem quickly.

For products damaged or incorrectly supplied by Trust.spp, we will provide an appropriate solution, which may include a replacement, exchange, or refund.

Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return. These may include:

  • Personalized or customized products

  • Products marked as final sale

  • Used products that cannot be resold for hygiene or safety reasons

  • [ADD ANY OTHER NON-RETURNABLE ITEMS]

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Return Shipping Costs

For a return due to a change of mind or personal preference, [CUSTOMER/STORE] will be responsible for the return shipping costs.

If the product is damaged, defective, incorrect, or the return is due to an error on our part, Trust.spp will [COVER THE RETURN SHIPPING COST / PROVIDE A SHIPPING REIMBURSEMENT], subject to verification.

Please do not send a return without contacting us first, as unauthorized returns may not be accepted.

Contact Us

If you have any questions about our Return & Refund Policy or need help with a return, please contact us:

Email: amanrajh20@gmail.com

We appreciate your trust in Trust.spp and are committed to handling every return fairly, transparently, and with care.